Privacy policy

Atlancube (hereinafter referred to as "we") respects and is committed to protecting your personal privacy. We strive to comply with relevant laws and regulations regarding the protection of your personal privacy and data security. This Privacy Policy, including the supplemental terms and updates applicable to the services we provide (hereinafter referred to as the "Policy"), will help you understand how we collect, use, and protect the personal data we obtain from users purchasing behavior on the Atlancube website  (hereinafter referred to as the "Service"). We will also explain how we disclose and transfer your personal data and the recipients of such transfers. If you are a minor, you should have your parent or legal guardian read and understand this Policy before you use the Service.
If you use the Service and provide your data, it will be deemed that you or your parent(s) or legal guardian(s) have consented to this Policy.

The data you provide

When you use this Service, we may collect information generated during your use of the service or through interactions with the service via any means. This information, referred to as "Information," may include the following:

  • Your email address and country/region of residence.
  • If you choose to link the service through your social media account, we may obtain your authentication information and publicly available information from that social media account (including but not limited to photos, gender, age group, and preferred language).
  • When you make a purchase, use specific paid services, or require customer support, it might be necessary for you to provide personal information such as your name, mailing address (including postal code), phone number, email address, credit card number, or other payment details.
  • To take part in our marketing initiatives or join as a member, we may ask for your personal details including name, mailing address (including postal code), phone number, email address, date of birth, gender, and national identification number.


Please be aware that this is a summary of the data we may gather, and the actual information collected may differ depending on the features and capabilities of the service utilized.

 

Other situations where Atlancube may collect your data include
  • Technical support requirements.
  • Inquiries about purchasing our products.
  • Sending emails to Atlancube.
  • Job applications to Atlancube.
  • Completing customer satisfaction surveys.
  • Other operational considerations.


Please note that the collection of your personal data in these situations is related to the operational needs and considerations of Atlancube.

 

How we use your data

We use the collected information for the following purposes:

  • To improve and enhance our services.
  • Conduct user experience surveys and analysis for the development and evaluation of new services and products.
  • Complete registrations on the official website of Atlancube or for product registration purposes.
  • Provide the necessary information, including the devices and services you have acquired, alongside any associated documents such as purchase receipts, invoices, software updates, and notifications. 
  • Process your subscriptions to marketing materials related to our services.
  • Send important notifications regarding your rights and interests, such as changes in terms and policies applicable to our services. Please note that you cannot opt out of receiving these notifications as they are essential for protecting your rights.
  • Utilize the information you provide while participating in marketing events or contests to confirm your eligibility, keep you updated on member activities, reach out to you for prize-related issues, and offer insurance coverage for your transportation requirements during the event.
  • Assist you in recording, analyzing, modifying, and storing information that contains data related to you.
  • Recommend suitable service content based on your past usage patterns.
  • Provide marketing and advertising content that may be of interest to you.
  • Respond to customer support requests, including product repair inquiries and issue resolutions.
  • Conduct customer satisfaction surveys for user experience analysis.
  • Any other purposes to which you have given your consent.

Please be assured that we prioritize the protection of your data and comply with relevant privacy laws and regulations.

 

Data Retention

Your personal data will be retained until the completion of the purposes stated in this privacy statement. Unless otherwise required or permitted by law, your data will not be retained beyond the completion of the purposes stated in the privacy statement. You may also request the deletion of the personal data you have provided. If you have such a request, please contact us through our official website.

 

Disclosure of Your Data

Unless any of the following circumstances apply, we will not disclose your collected data to other third parties:

  • Consent
    We will only disclose or share your data with third parties with your consent
  • Business Partners
    Aggregated and disidentified statistical data may be shared with partners for personalized advertising based on your preferences.

  • Service Providers
    We may share your data with our service providers for various purposes mentioned in this policy, such as sending marketing materials, providing support services, delivering purchased devices, and processing payment transactions. Service providers will only use your data for the purposes stated in this policy, and we will ensure that they follow this policy.
  • Legal Obligations or Protection Purposes
    We may disclose and share your collected data with third parties under the following circumstances, to comply with legal requirements or for protection purposes:
    • When mandated by law, regulatory authorities, or the court, or when needed for legal proceedings, claims, or to prevent fraud or investigate unlawful activities.
    • Within the limits permitted by law, to protect the rights, property, and safety of Atlancube, our service providers, users, or the public.
  • Cross-Border Transfers
    By using our service or sharing your data with us, you acknowledge and consent to the possibility of transferring, storing, and processing your collected data in various countries where our affiliated companies and service providers operate. The cross-border transfer, storage, and processing of your collected data will comply with this policy and the relevant laws and regulations regarding personal privacy and data security in each country.

 

Third-Party Links in the Service

The Service may provide links to third-party websites. Please note that the security, privacy measures, and content of these third-party websites are separate from Atlancube and are not under our control. You should be aware when you leave the Service and carefully read and understand the privacy policies applicable to those third parties. Please note that this policy only applies to the services provided by Atlancube.

 

Security Measures in the Service

We have implemented effective security measures to safeguard your data. These measures include internal checks on data collection, storage, processing, and physical security measures. Our goal is to prevent any unauthorized access, alteration, disclosure, or destruction of your data and to ensure the protection of our data storage systems.
We also use secure network connections for data transmission with our affiliated companies located in different countries. When you provide data to us, whether online or offline, your data will be protected.
However, Atlancube cannot guarantee the overall security of the internet environment. To protect your interests, we recommend the following:

  • Use a password that consists of a combination of letters and numbers when logging into Atlancube services.
  • Regularly change your password.
  • Keep your antivirus software up to date and use virus or spyware scanning programs to ensure the security of your data.

 

Managing Your Data

We want to assist you in maintaining the accuracy of your data. You can access and edit your account information after logging into the Atlancube service.
If you or your parents (or guardians) have any requests for accessing, modifying, blocking, or deleting the data you have provided to us, please contact us through our website.
When you use our service, we strive to maintain the accuracy of your data and protect it from any accidental or malicious destruction. However, we cannot guarantee to fulfill all your requests under the following circumstances:

  • Situations where retention is permissible within the limits of the law.
  • Situations where retention is necessary for legitimate service delivery purposes.
  • Requests that require excessive resource utilization or technical support beyond reasonable limits, such as those that can only be fulfilled by developing new systems or changing current service delivery models.
  • Situations where there is a risk of violating the privacy rights of others.

 

Privacy of Minors

We don't collect personal information from children under the age of thirteen (13) unless we have the consent of their parents or legal guardians, or if it's required by local laws. We encourage parents or legal guardians to accompany minors throughout their use of our service. If you are a minor, please seek the consent of your parents or legal guardians. You may only provide information to us after we have confirmed that you have obtained the consent of your parents or legal guardians. Your parents or legal guardians may revoke any previously granted consent and request access, modification, blocking, or deletion of information at any time.

 

Sensitive Personal Information

We do not require and request that you do not provide any sensitive personal information to us through our service. This includes information such as your medical history, healthcare, political opinions, religious beliefs, sexual orientation, sexual life, criminal records, or genetic information.

 

Changes to this Policy

We may modify this policy from time to time, and we recommend that you review this policy periodically. If you continue to use the service after the policy has been modified, we will consider it as your acceptance of the updated policy. In the event of significant changes to this policy, we will provide notice through announcements on the service website or by sending electronic notification. You can check the last updated time of this policy at the bottom of the policy page.

 

Contact us

Contact us if you have any requests, questions, or suggestions about this policy, or if you think Atlancube did not follow this policy.

 

Atlancube

10F., No. 19-11, Sanchong Rd., Nangang Dist., Taipei City 115 , Taiwan (R.O.C.)
service@atlancube.com